Shipping and delivery

Prices and shipping costs

All prices are expressed in euros and include VAT.

Product shipping costs are borne by the purchaser based on the rates specified during the purchase process, in the order summary before sending, and in the order confirmation email.

Delivery

Deliveries will be made to the postal address specified in the order form via express courier from Monday to Friday (excluding holidays) during normal office hours within the terms indicated in the order summary and in any case within thirty days of order acceptance. Any other delivery methods and related costs will be indicated on the Site before each purchase. In case of delivery delay, please inform us as soon as possible by writing an e-mail to: sh**@********ty.com.

If the package arrives damaged

All our products are carefully packaged to avoid and/or reduce accidents and damage during transport. Should you receive the package with wet, broken, or tampered-with cardboard, or with packaging clearly different from ours, we invite you to accept the package “subject to inspection” or not to accept it in order to initiate a dispute with the courier. By accepting the package without reservation, you assume responsibility for the integrity of the contents without being able to claim anything from YA.BE as a refund.

If the product is damaged or does not match the order

If, on the other hand, the package is intact but one or more products inside are damaged or broken, or the products delivered do not match those ordered, please send an email immediately to sh**@********ty.com specifying which product has issues. All claims sent more than 14 (fourteen) working days after the delivery of the products will be rejected and YA.BE will not assume responsibility for them.

If you weren’t home

In case of non-delivery due to the absence of the recipient, further delivery attempts will follow, after which you will be contacted and/or the courier will leave a card to certify the failed delivery. The card will indicate the details to contact the courier and set an appointment for delivery. In the absence of contact within thirty days, the contract will be considered terminated and the purchase order canceled, with a subsequent refund if the price has already been paid.

This information is part of the Terms and conditions of sale.